Need help with a payment, report link, refund question, or technical issue? Use the support form on this page.
The interactive support form loads automatically in your browser. Use it for payment issues, report access problems, refund requests, or general product questions.
Include your name, vehicle details, and any payment reference so we can handle your request quickly.
AI-Diagnostics-Pro is operated by a sole trader registered in the United Kingdom. We aim to respond to all support requests within 3 business days. Most payment and report access issues are resolved within 24 hours.
We can help with payment issues, report access problems (link expired or not received), refund requests within 24 hours of purchase, technical problems using the tool, and general questions about how the service works.
Check your email inbox and spam folder for a payment confirmation from Stripe. If you cannot find it, contact us with your email address and payment reference and we can resend your report link.
Report access expires 12 hours after purchase. If your link has expired, contact us with your payment reference and we can provide a new link within 24 hours.
If you were charged more than once for the same report, contact us with both payment references. We will refund the duplicate charge within 3 business days.
We offer goodwill refunds requested within 24 hours of purchase for technical failures, duplicate charges, or cases where the service failed to deliver meaningful content.
We do not store payment card details — all payments are processed by Stripe. Paid report access expires after 12 hours and session data is automatically deleted.